Tia Hannah Portfolio

About Me

I'm Tia Hannah, an IT support specialist and data science student based in New York. I've spent the last few years on the help desk and in the field at Boston University, fixing hardware, software, and network issues for thousands of students, faculty, and staff, and writing the documentation that keeps fixes consistent across a team.

On the technical side, I work in Python, SQL, JavaScript, HTML, and CSS. I've built REST API integrations, dashboards in Looker Studio, Tableau, and Power BI, and full-stack apps with Flask and Next.js. I'm finishing my B.S. in Data Science at Boston University and completing IT Support training with Per Scholas, with my CompTIA A+ expected in October 2026.

What I enjoy most is the space between people and systems: figuring out why something broke, fixing it, and making sure it doesn't break the same way twice.

HTML/CSS

Tableau

Python

Typescript/Javascript

SQL

Rust

SSH

Email me Download resume

Projects

IMDB Movie and Tv Analysis

This Rust project analyzes a dataset of top movies and TV shows from IMDB, building a graph connecting movies and directors based on metascores. It then calculates the degree centrality of each node.

Pixel Runner Game

Pixel Runner Game is a simple 2D runner built with Python's Pygame library. Players control a character jumping over moving snails to score points.

Flight Data Analysis

This project aims to provide comprehensive exploratory data analysis (EDA) of flight data, offering valuable insights into patterns, trends, and anomalies.

Editor AI

Editor AI is a collaborative project under Spark that aims to create an application to assist micro newspapers with editing through an AI-powered style editor.

MAPLE (Bill Summarization, Tagging, Explanation)

This project simplifies Massachusetts bills for the MAPLE Platform by generating summaries and category tags using machine learning. It aims to make legal language more understandable (9th-grade level) and includes a pipeline for bill processing, a dashboard for text display and saving, and integration into the MAPLE platform.The code for the project is on my github however, the arrow link belows goes to the deployed project.

Data Driven COVID-19 Policy Recommendations

In our Data Science 310 project, we utilized Power BI and SQL to analyze COVID-19 data from specific regions worldwide. Our goal was to identify the most effective practices for reducing infection rates.

Money Moves Game

In the Money Moves project from the Fintech Focus Program in the JPMorgan cohort, to developed a web application aimed at improving financial literacy. Using Python, Flask, MongoDB, HTML, and CSS, we created a quiz presented in a game format.

Sentiment Bender

SentimentBender is a project that dives into the complex emotional states of key characters in the renowned animated series "Avatar: The Last Airbender." Using natural language processing techniques, AI, sentiment analysis tools, and data visualization, the series is decoded and analyzed to discover the sentiments expressed by characters throughout the series.

Experience & Services

Services Offered

Smart solutions, delivered with care :)

Contact me

Data Analytics & Insights

Automation & AI Solutions

Data Management & ETL

Timeline

Now: Expected Oct 2026

IT Support Training

Per Scholas, Train & Earn Tech, New York, NY

IT support training alongside my certifications: Google IT Support Professional Certificate (Aug 2026), Google AI Professional Certificate (Sept 2026), and CompTIA A+ (expected Oct 2026).
Sept 2025 – Mar 2026

Night Auditor (PM IT Systems Support)

Holiday Inn, New York, NY

Sole overnight point of contact for escalated technical support. Troubleshot Opera PMS issues, installs, and upgrades, and wrote the procedures used to train front desk staff during the platform migration.
Aug 2025 – Jan 2026

Growth & Go-to-Market Analyst Intern

Leagueswype, Remote

Built automated acquisition dashboards and engagement pipelines for an AI product launch, driving 500K+ views and 250 early-access signups.
Aug 2024 – May 2025

IT Support Specialist

BU Metropolitan College IT, Boston, MA

Resolved 100+ ServiceNow tickets for 500+ faculty, staff, and students, cut average resolution time by 15%, and documented 35+ standardized solutions that improved first-contact resolution.
Sept 2022 – Jan 2024

IT Consultant (IT Field Technician)

BU College of Engineering IT, Boston, MA

Supported 1,000+ students, faculty, and staff across Windows, macOS, and research workstations, and trained new hires on the team's ticket workflow and documentation.
Feb – Mar 2023

Hackathons

Boston University

Placed 2nd at the Data4Sustainability Datathon by predicting the waste each campus building produces. At the Tech for Change Civic Tech Hackathon, built an app to find the closest and cheapest food items nearby.
Sept 2021 – Expected May 2027

B.S. Data Science

Boston University, Boston, MA

Coursework in Programming for Data Science, Data Mechanics, Statistics, and Linear Algebra. Member of BU Cybersecurity Association, Stock Trading at BU, and BU Spark.
Jun 2021 – Aug 2021

Fintech Focus Program

Upperline Code, JPMorgan Chase & Co. Cohort

Built and presented Money Moves, a financial literacy quiz game made with Python, Flask, MongoDB, HTML, and CSS.

Download full resume (PDF)

About Me

Projects

IMDB Movie and Tv Analysis

Pixel Runner Game

Flight Data Analysis

Editor AI

MAPLE (Bill Summarization, Tagging, Explanation)

Data Driven COVID-19 Policy Recommendations

Money Moves Game

Sentiment Bender

Experience & Services

Services Offered

Timeline

IT Support Training

Night Auditor (PM IT Systems Support)

Growth & Go-to-Market Analyst Intern

IT Support Specialist

IT Consultant (IT Field Technician)

Hackathons

B.S. Data Science

Fintech Focus Program

Contact Me